Return and Refund Policy

At Active Athlete Inc, we want customers to understand our return and refund process before making a purchase. Please review this policy carefully before placing your order.

30-Day Return Policy

We accept eligible return requests made within 30 calendar days after the order has been delivered.

To be eligible for a return, the item must be:

• Unworn and unused
• In the same condition in which it was received
• Returned with all original tags, accessories, and packaging
• Accompanied by the order confirmation, receipt, or other proof of purchase

Shoes must be tried on only on a clean indoor surface. Items showing signs of outdoor wear, damage, alterations, odors, stains, missing packaging, or use beyond a reasonable fitting may not be accepted.

How to Request a Return

Before sending any item back, contact us at:

Email: info@activeathleteinc.com

Please include your order number, the name and email address used for the order, the item you would like to return, and the reason for the return. If the item is damaged, defective, or incorrect, please include photographs.

If your return request is approved, we will provide return instructions and confirm where the package should be sent. Items returned without prior authorization may be delayed, refused, or returned to the sender.

Return Address

Approved returns must be sent to:

Active Athlete Inc
3909 N Interstate 35 Frontage Rd
Austin, TX 78722
United States

This is the authorized return address and may be different from the location from which your order was shipped. Do not return an item to the address shown on the original shipping label unless our customer service team confirms that address in the return instructions.

Returns are accepted by mail only.

Return Shipping Costs

For returns resulting from a change of mind, an incorrect size selection, an unwanted item, or another reason not caused by Active Athlete Inc, the customer is responsible for the return shipping cost.

Please use a trackable shipping service and retain the shipping receipt and tracking number until the refund has been completed. Active Athlete Inc is not responsible for customer return packages that are lost or damaged in transit.

If an item arrives damaged or defective, or if we sent the wrong item, please contact us before returning it. After reviewing your request, we will provide return instructions and, when applicable, a prepaid return shipping label.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery. If your item arrives damaged or defective, or if you receive an item different from the one ordered, contact us as soon as possible at info@activeathleteinc.com.

Include your order number and clear photographs of the item, the issue or damage, the product packaging, and the shipping package and label. Do not discard the item or packaging before receiving instructions from us.

Depending on the circumstances and product availability, the resolution may include a replacement or refund.

Non-Returnable Items

We cannot accept returns for:

• Items returned more than 30 calendar days after delivery
• Items showing signs of wear, use, damage, alteration, stains, or odors
• Items without the original packaging, tags, or accessories
• Items not originally purchased from Active Athlete Inc
• Gift cards
• Unauthorized returns

These restrictions do not apply when prohibited by applicable law or when an item was damaged, defective, or incorrectly shipped by us.

Exchanges

We do not offer direct exchanges. If you would like a different size or product, request a return for the original item. After the return is approved, you may place a separate order for the desired item. Product availability is not guaranteed while a return is being processed.

Restocking Fees

We do not charge a restocking fee for eligible returns. The customer may still be responsible for return shipping costs when the return is not caused by an error by Active Athlete Inc.

Original Shipping Charges

Original Express Shipping charges are non-refundable when a customer returns an item because of a change of mind, an incorrect size selection, or another reason not caused by Active Athlete Inc.

If the return results from an item being damaged, defective, or incorrectly shipped by us, applicable original shipping charges will be refunded. Free Standard Shipping does not have an original shipping charge to refund.

Refund Process

After we receive the returned item, we will inspect it and notify you whether the refund has been approved. If approved, the refund will be issued to the original payment method within 5 business days after inspection.

Your bank, card issuer, or payment provider may require additional time to process and post the refund. If more than 15 business days have passed since we confirmed that your refund was approved, contact us at info@activeathleteinc.com.

Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible at info@activeathleteinc.com. We will try to accommodate your request, but changes and cancellations cannot be guaranteed after an order has entered processing or has been shipped.

Once an order has shipped, it must be handled according to the return process described in this policy.

Contact Us

For questions about returns or refunds, contact:

Active Athlete Inc
Email: info@activeathleteinc.com
Phone: +1 512-206-0909
Address: 3909 N Interstate 35 Frontage Rd, Austin, TX 78722, United States
Service Hours: Monday–Friday, 10:00 AM–5:00 PM (CST)