About Active Athlete Inc
Who We Are
Active Athlete Inc is an independent sneaker retailer serving customers through our online store. Our business and customer service location is based in Austin, Texas.
We offer a selection of sneakers from established footwear brands, including popular silhouettes, retro releases, and collaboration styles. Product selection, available sizes, pricing, and inventory may vary over time.
Active Athlete Inc is an independent retailer and reseller. We do not manufacture the products offered on our website and are not affiliated with, sponsored by, or endorsed by Nike, Jordan Brand, or any other brand owner unless expressly stated. All product names, trademarks, and logos belong to their respective owners and are used only to identify the products offered for sale.
Our Online Store
Our goal is to provide customers with clear product information and a straightforward online shopping experience. We work to keep product titles, descriptions, images, prices, size options, and availability accurate and up to date.
Customers can review the available size and price before adding a product to the cart. The final order total, including any applicable shipping charges and taxes, is displayed during checkout before payment is submitted.
We currently accept Visa and Mastercard. Payments are processed through third-party payment providers, and Active Athlete Inc does not directly store complete payment card information.
Order Processing and Shipping
We currently ship to eligible addresses within the United States only.
Orders are generally processed within 2–3 business days. After processing, free standard shipping typically takes 10–14 business days. Express shipping is available for $20 and typically takes 6–8 business days after processing.
Depending on inventory availability and fulfillment arrangements, an order may be shipped from a fulfillment location different from our business contact address. For complete details, please review our Shipping Policy before placing an order.
Returns and Refunds
We accept eligible return requests made within 30 calendar days after delivery. Returned products must be unworn and unused, in their original condition and packaging, and include any original tags and proof of purchase. Please contact us before sending an item back.
For return eligibility, instructions, exceptions, and refund timelines, please review our Return and Refund Policy.
Customer Support
Customers can contact us with questions about products, orders, shipping, returns, or payments.
Store Name: Active Athlete Inc
Business and Customer Contact Address: 3909 N Interstate 35 Frontage Rd, Austin, TX 78722, United States
Phone: +1 512-206-0909
Email: info@activeathleteinc.com
Online Customer Service Hours: Monday–Friday, 10:00 AM–5:00 PM (CST)
We aim to respond to customer service inquiries within 48 hours during regular business days.